Awareness & Fairness
No Show / Cancellation Policy
SALON NO SHOW LOSS (just 1 per week per therapist) – £11328.00 average in annual revenue
(This could hire a full time graduate)
THERAPIST NO SHOW LOSS (just 1 per week) – up to £780 in annual wages
(No employee can afford to lose this on wages)
HOURS LOST – 576 hours annually
(over 10 wasted hours every week)
In one day alone we can have as many as 5 no shows leaving our therapists with reduced wages as they work on % commission like the majority of therapists across the world.
We require a full 24 hour cancellation notice of all appointments so we can try to resell the time
24 HOURS NOTICE means we must have received notification of cancellation exactly 24 hours or more before your appointment time.
CANCELLATION with more than 24hr notice is honoured.
CANCELLATION in less than 24hr notice, you are charged HALF of your booked appointment value.
CONSTANT CANCELLATIONS & CHANGES you are charged the FULL appointment value. You will be required to pay in advance for future bookings and we cannot guarantee you will be booked in with your usual therapist.
We understand life gets in the way sometimes. We are all so busy; appointments can slip our mind sometimes, so we give you our 3 Step Fairness Policy.
1st NO SHOW you are charged HALF of your booked appointment value.
2nd NO SHOW you are charged your FULL of your booked appointment value.
3rd NO SHOW and any following no shows you are charged the FULL appointment value. You will be required to pay in advance for future bookings and we cannot guarantee you will be booked in with your usual therapist.
New Booking Policy
It will be at the therapist discretion that new client appointments or appointments longer than 90 minutes require a non-refundable deposit of 50% of the booking value. This will only be credited to your account if 24 hour cancellation notice is given. The great thing about paying a deposit is you have less to pay on the appointment day.
All packages are fully paid in advance. Failure to give 24 hours’ notice to cancel your package or pre-paid package service booking will result in the package being classed as fully redeemed and will no longer be valid. The session(s) will only be credited to your account if 24 hour cancellation notice is given.
If you are late for your appointment the time comes off your appointment and we cannot guarantee you the full service you booked for but we can guarantee your therapist will do everything they can to make you look and feel amazing in the time they have. However, more than 15 minutes late; your treatment cannot be carried out and you WILL be charged as in our cancellation policy due to failing to give 24 hours’ notice to cancel.
If we are late starting your appointment your service is not affected.
In our service industry appointment times can be unpredictable so we base them on averages. We cannot guarantee you will be in and out in your exact booking time so please make appointments when you are not in a rush to get out at a specific time. We want you to have the best salon experience and rushing will not only compromises your experience but adds stress and pressure on your therapist.
We thank you in advance for your understanding and supporting your therapist and salon team.